An appeal is a request for a decision about whether you are eligible to receive funded social care, your assessments, your personal budget or your support plan to be reviewed. It is one of a range of options for dealing with concerns or complaints.

We try to make sure that we always provide a high-quality service and sort problems out straight away wherever possible, but we know that there may be times when you are not satisfied. Our appeals process is a simple way for you to ask us to review a decision we have made.

Who can appeal?

Any adult (or their carer) who has:
• been assessed as eligible to receive funded social care support
• been assessed as not eligible to receive funded social care support or
• had a financial assessment to see what care can be provided.

Can someone else appeal on my behalf?

As long as you meet the above criteria, an appeal can be made on your behalf by anyone who:
• is your recognised representative (for example, a relative, a carer, an advocate or someone with power of attorney) or
• has your permission to appeal on your behalf.