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How to use Connect to Support?

I receive a personal budget

If you receive a Personal Budget, the simple guide below shows you how easy it is to use shop4support to buy products and services.

Our diagram showing 6 steps using shop4support with a personal budget

Search & Shop

There are three ways to Search & Shop with shop4support:

My Life

My Life is an area of shop4support where you can find help and advice from experts and other people using shop4support. Here, you'll be able to find:

  • Plan My Support

    You can find all the help you need to create your own support plan here. Simply follow the easy to use guide to develop your own plan.
  • Editors Blog

    Read My Life Editor Laurence Clark's blog, which includes news snippets, gossip and trivia through to interesting links from all over the web.
  • Ask the Expert

    Need help or advice? Ask our Experts your questions here. You can also share your wisdom and help other shop4support users, by responding to their questions too.
  • Shared Stories

    Share your own experiences, or read other shop4support users' stories right here. Funny, happy, sad, it doesn't matter - we want to hear them!

Where I Live

In the Where I Live area you'll find a vast range of information linked to your local area and Council. Simply find your listed Council or use shop4support to find out how to contact your Council.

  • The Where I Live area include

    • Up to date information on local news and events
    • All the local social care news and events
    • In this part of shop4support local community organisations can advertise their services, free of charge, to their local area, which means you can find local activities, support groups and clubs to join
    • Online stores belonging to service providers in your area

My Account

My Account holds information about you and your orders:

  • My Profile

    Within My Account, My Profile contains a record of your personal details. You can also change your shop4support password here and create a name that other users will see if you want to use Ask the Expert.

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Page Reference: How to use Connect to Support

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Need help?

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If you need help using shop4support call the shop4support Helpdesk on
0333 600 6330 or email info@shop4support.com

If you have a question about social care, please contact your council.
Find out who your council is here.

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