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Establishing a presence on the website

Last updated: 1st  April 2017 

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For any provider who hasn't made their services available online, taking the first step can be a daunting prospect. Our support team will give you as much support as possible.

Directory Entry

If you just want to promote your community group, event or the free services that you offer, you can do this via a directory entry. To create your directory entry, you can register with West Sussex Connect to Support using our online form

It is simple to complete and does not take long but if you would rather provide your details over the phone, call the PCG helpdesk on: 0333 600 6330. Our support team will help you with any design issues, and set it all up.


If you want to sell your products and services via the eMarketplace you will need to create an online store. If you're not sure how to gain access to your customers, or want to increase your sales, your own online store on West Sussex Connect to Support will give you access to a vast social care market. Even better, you can get started for free, with no setup or ongoing subscription costs. To register for a store please use our online form .

Features of a online store include:

  • Your own homepage, to help you connect with your customers, linking to catalogues in which to market your products and services
  • Your own URL to drive customers directly to your store
  • Integration with your own website, financial or case management system should you have them
  • Use of Connect to Support’s branding within your own marketing literature
  • A full support infrastructure, with a dedicated Account Manager and telephone helpline
  • Any branches you may have in different geographical locations can be mirrored online, with different store branches created from your master catalogue of products and services. Personalised catalogues and product pricing, according to your branches, is also available
  • Pricing can be tailored to individual customers, allowing for agreed negotiated prices which can be hidden from the public marketplace
  • You can choose from a range of payment options, both online and offline, using cheques, cash, credit or debit cards or PayPal. We can link you to someone at PayPal if you would like to go down this route
  • Automated and paperless ordering, receipting and invoicing results in a significant reduction in invoice queries, administrative time and costs

You will need to sign-up to our Code of Conduct to be accepted and can also provide us with information on the different Kitemarks your organisation has.

Contact us

Interested in finding out more about how Connect to Support could work for you?

Telephone: 0333 600 6330


About PCG

PCG Care Solutions has been delivering award-winning web-based solutions across health and social care since 2008, helping organisations meet the challenges of Personalisation, the Care Act, Children and Families Act and NHS Direct Payments Regulations.

Our solutions help organisations empower and enable people to be more independent, allow choice and control and improve people’s overall wellbeing. 

For more information about PCG and the different services we offer please visit our website.

While every care has been taken in the compilation of this information, neither West Sussex County Council or shop4support will be held responsible for any loss, damage or inconvenience caused as a result of using the site and any inaccuracies/errors within these pages. Those using the site are advised to refer to the 'Buyers Guide' prior to making a purchase.

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