Healthwatch West Sussex provides a free and independent health complaints advocacy service, which helps local people explore options for getting their voice heard when they feel something has gone wrong with their health service.
Advocates support local people to explore their complaint options and can provide practical assistance, ranging from help in writing a complaint letter, attending a resolution meeting, and putting your complaint to the Health Service Ombudsman.
You can find out more on the Healthwatch West Sussex Website, which also has a range of self-help material and guides.
You can contact this service on:
Phone: 0300 012 0122
If you have great difficulty being involved in planning your social care support, and do not have someone else to represent you, West Sussex County Council (WSCC) and its partnership organisations must under the Care Act provide you with an (ICAA).
Independent Care Act Advocates can help you
An Independent Care Act Advocate can:
The Independent Care Act Advocacy Service is provided by a partnership organisation. Referrals to the ICAA service are made through your social care worker or health care worker.
If you are a social care professional working for an organisation external to West Sussex County Council you can make a referral for an individual using the online form.
You can contact Adults’ CarePoint for more information.
The IMCA service is provided by POhWER, you can find out more on the POhWER website. The Independent Mental Capacity Advocacy (IMCA) service helps you if you
The IMCA service can support you in the following situations:
When decisions need to be made about your future long- term accommodation moves, such as from hospital to residential care or serious medical treatment.
If you are assessed under the Deprivation of Liberty Safeguards and there are no appropriate family members or friends to support you, or you need help to understand your rights.
If you are involved in an adult safeguarding investigation and there are concerns that your family members or friends will not be able to support you or act in your best interests.
Referrals to the IMCA service are made through your social care worker or health care worker.
Referrals to the IMHA service can be made by yourself or by asking somebody directly involved with your care and treatment to do this with your permission.
Contact the IMHA Service Central Office on
Phone: 01273 666950
If you have a learning disability, an autistic spectrum condition, a physical or sensory impairment or an acquired brain injury this service may help you:
If you have a learning disability, an autistic spectrum condition these services may help you:
You can find out more about advocacy services provided by Impact Initiative on the Adults - Impact Initiatives website.
Contact the Impact advocacy service on
Phone: 01903 730044
You can get support if you
You can find out more about community advocacy on the Mind - Community Advocacy website.
Contact the Mental Health Community Advocacy Service on
Phone: 01273 666950
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If you have a question about social care, please contact your council.
Find out who your council is here.