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Telecare In West Sussex

Step 1: What is Telecare?

  • Telecare works through the telephone system, linking alarms, sensors and equipment in your home to an adviser in a monitoring centre - the diagram on the left shows how this works.

    Step 2 helps you think about how this might work in your house and step 3 will tell you how you can get telecare for your home.

    Other resources

    Telecare can be a life-saver - help at the end of the telephone line.

    Pressing just one little red button could save a life. There's a world of technological devices which automatically help to look after elderly or incapacitated people in West Sussex

  • Click on the red buttons in each room to find out more about the products (click the white cross in the box that appears to return to the page)

    Smoke detector Careline medication reminder Soft blue light AIM Solution AIM Solution Bed monitor Careline Flood detector Smoke detector Heat sensor Ambient temperature monitor Carbon monoxide detectors Flood detector Bogus caller Careline Property exit sensor
  • West Sussex County Council offer free installation and a 13-week rental free telecare trial offer to residents in West Sussex to help people avoid admission to, or support them when they are discharged from hospital.

    Access to this service, provided by our contracted provider WELBeing is through referral from a social care or health professional. Please ask for details of this free service if you receive health or social care services. At the end of the 13 week free trial you may choose to become a private customer and continue to pay for the telecare or have the telecare removed.

    The local district and borough councils within West Sussex also operate telecare services that are free of charge for the first 13 weeks. Their details can be found at West Sussex Telecare. Alternatively, you may choose to arrange your own Telecare by shopping independently for a telecare provider in the 'Search and shop' link above.

Last reviewed: 01/08/2016

Smoke Detectors

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The smoke detector will alert Central Call should smoke be detected in the service user's home. Central Call will attempt to make contact with the service user to ensure the alert was not triggered due to an incident such as burning toast prior to contacting the fire and rescue service. Particularly useful where mobility or memory support issues might impair the service users ability to take appropriate action.

Careline Medication Remind

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For service users who may benefit from well-being monitoring. The Careline provides additional support in helping to remind service users to take their medication through pre-recorded messages which can be input by informal carers, the message facility can also be used to remind service users of day centre visits, hospital appointments etc.

Soft Bluelight

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The light is connected to the bed monitor and placed next to the bed. When the service user gets out of bed, the blue light will illuminate and automatically switch its self off when the service user returns to bed.

AIM Solution

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The AIM (Active Intelligent Monitoring) Solution. This is uses a bed monitor, a chair sensor and movement sensors to indicate that the service user is moving around the property safely. If there is no movement detected, or if there is no indication that the service user is in either the bed or chair, a call is placed to the monitoring centre to check that the service user is alright.

Bed monitor

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The bed monitor is placed under the mattress and timed parameters are set between normal going to bed at night and getting up in the morning. If the service user gets out of bed during this period and does not return within a set time then an alert is received at the Central Call Monitoring Centre. The service user will be contacted to check on their wellbeing. A device attached to the sensor will also switch on a bedside lamp if required to reduce the risk of falls.

Flood detector

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Provides early warning of potential floods this is very useful when forgetfulness is becoming an issue. It is often placed under the sink in the bathroom and alerts Central Call if it detects flood water.

Heat sensor

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This sensor is normally fitted in the kitchen and will alert the Central Call Monitoring Centre if there is a rapid rise in temperature.

Ambient Temperature Monitor - Preset

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The sensor will alert the Central Call Monitoring Centre if high or low temperatures are detected, typically installed in the Lounge/Living area.

Carbon Monoxide Detector

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Early indication of Carbon Monoxide, domestic devices are actively encouraged for all packages with the exception of the Memory Support Package, with the device installed in properties that have old heating systems and appliances which may be at risk of emitting Carbon Monoxide, where a persons cognitive impairment may prevent them from reacting in the appropriate manner should they hear the audio alert from a domestic CO Detector.

Bogus Caller Button

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Offering further peace of mind, the button is fixed by the main access door to the property where fear of crime is an issue. If concerned about a caller at the door the service user can simply press the button and the Central Call Monitoring Centre can hear the conversation and take appropriate action.

Property Exit Sensor

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The property exit sensor will alert Central Call if the service user exits their property at an inappropriate time of the day.

Careline

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This is the core element of any solution, working in conjunction with a wrist strap or pendant. Used to communicate with the Central Call Monitoring Centre to promote the service users well-being. It plugs in to any telephone landline and is connected to the monitoring centre. For service users who feel vulnerable for example as a result of an accident or due to the fact that they may live alone.

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