If there's anything you need to know, you can find some of the questions that people often ask below - simply click on a question to see the answer.
Connect to Support aims to use plain English and avoid jargon, but if you still need some help we suggest this "jargon buster" developed by the Think Local, Act Personal organisation.
Connect to Support is for anyone in West Sussex who is over 18 and thinks they need some social care help to live independently. It is also for people who are caring for someone. It can be used by people outside West Sussex who want to find information for a relative or friend living in the county. The website is designed to help people find information about social care and search for local groups, products and services.
There is no specific time - the website is a useful place to start planning for the future, or to help someone you care about. Being well-informed or knowing where to get reliable information can be useful if you suddenly need some help, such as following a hospital discharge, or it may just be used to find out about a local group or activity, or to keep in touch with what is in the news about social care.
These frequently asked questions can help. There are also three short videos which explain the three areas of the website and quick reference guides which you can print off. We have tried to make the website as simple as possible, but when there's a lot of information it is helpful to know how to find your way around the site so we suggest you start with the videos.
At the top of every page is a "need help?" button to click on, and if you still need help you can email the system provider at firstname.lastname@example.org or phone 0333 600 6330 (low cost number). Sometimes just browsing the site can be helpful, and if you want to talk to a specialist about social care you can contact the County Council's Adults' CarePoint.
Accessibility is the word used to describe whether a product such as a website or a building can be used by people of all abilities and disabilities.
At the top right side of the Connect to Support screen you can change the font size or the background colour.
Or if you want to know more, please go to: http://www.bbc.co.uk/accessibility/
If English is not your first language you can get help at: https://www.westsussex.gov.uk/accessibility-and-usability/
It is care and support for adults who need extra help to manage their lives and be independent. It is not health care but it can work in a joined up way so the person has co-ordinated health and social care. People can pay for support themselves or they may be eligible for funded social care from the County Council. See question about the role of Adults' Services or find out more at http://www.westsussex.gov.uk/living/social_care_and_health/adults/getting_social_care_support.aspx
In the area of the website called "Self -assessment" you can start to think about your own situation. You can do a self-assessment which helps you think about what works well in your life and what needs to change. You can use this to tell the County Council or a service provider about yourself. You can also ask for a care assessment from the County Council.
Yes. The website encourages all people to take control of their own support. In the "Self -assessment" area of the website there is a carer's self-assessment which can help carers think about what works well and what needs to change for them. This can be useful when talking to the County Council or when looking for solutions on the website. In the "Information" area of the site there is a section called "Are you caring for someone?" where you can find out about local support for carers.
The self-assessment opportunity to think about what works well in your life and what needs to change. It recognises that you are the expert in understanding your situation and your network of support - sometimes small changes can help. An assessment of your needs is undertaken by professionals who take account of your self-assessment and use specialist knowledge to consider any risks. This is particularly useful if your needs are high or complex.
No. If you wish to find your own solution that is fine and the website is a good place to start. You can search and shop to consider your options and even set up your own account to purchase on-line if you wish.
Information and advice is provided free to all people in West Sussex, including help with assessing peoples' needs for social care support.
Loans of equipment and some short-term services may be available without charge depending on a person's circumstances.
Longer-term funding for social care is provided to people resident in West Sussex who meet specific eligibility criteria set out in Department of Health guidance. An assessment of a person's social care needs will determine whether they are eligible for funded support from the County Council.
If your needs are high or complex, you may be entitled to funding from the County Council. You will need to have been assessed as eligible for funded social care support and you would need to provide information about your income and savings. A booklet is available from Adults' Services about getting social care support.
If you would like specialist advice, you can contact Adults' CarePoint:
Self-directed support is a system for helping people who are eligible for funded carer to take more control over their own support. It was developed largely around the needs of people requiring social care support but it can also apply to health care needs in some cases. The main characteristics of self-directed support are that:
People who are eligible for funded social care support are allocated money to spend in a way that helps them meet their assessed needs and supports them to live independently - this money is called a personal budget.
The personal budget can be received as:
Support planning is an opportunity to consider what you want to change in your life and how best to arrange the services and supports to fit around your lifestyle. A support plan can help you think about the type of services you want to meet your needs and the cost, so that you get the best support within your available budget. Within the "self-assessment" part of the website there is the opportunity to find out more about developing a plan.
Now and again it is important to think about whether your support plan is still working. If you receive a personal budget from the County Council a social care review should be done at least annually - they will support you with this. If you pay for your own support you should review your plan to see if things need to be adjusted. If there are significant changes in your needs you should do a new self-appraisal or if you would like specialist advice, you can contact Adults' CarePoint:
You can use this form to register any query or complaint you may have about this website or any of the content within it. Simply fill in the details below and this will be sent directly to us to investigate. We will always try and respond within one working day.
Page Reference: Frequently asked questions
If you need help using shop4support call the shop4support Helpdesk on
0333 600 6330 or email email@example.com
If you have a question about social care, please contact your council.
Find out who your council is here.