If you are in hospital and want to make a complaint about your care, you should contact the relevant complaints and representations service or the patient advice and liaison service there. Staff on the ward will be able to give you the details you need.

The Care Quality Commission (CQC) makes sure that mental health law is used properly. If you are not happy with how duties or powers under the act have been carried out, you can complain to the CQC, and it will investigate.

• Phone: 03000 616161
• Email: enquiries@cqc.org.uk

Healthwatch West Sussex represents the interests of patients, customers and the public, locally and nationally.

It is independent of local councils and the NHS.

• Phone: 0300 012 0122
• Website: healthwatchwestsussex.co.uk

If you want to make a complaint about the AMHP who carried out your assessment under the act, you should contact our Complaints Team (see below for details).

Contact us

Complaints Team

The quickest and easiest way to send us a comment, compliment or complaint is through our website at westsussex.gov.uk.

Phone: 01243 777100 (Please help us to keep this phone line for people who cannot use the internet without help, or who want general advice about the complaints process.) If you need an interpreter to help you make a complaint, please call 01243 777100 and ask to use the telephone interpreting service.

Call using Relay UK: 18001 01243 777100 (from a textphone or the NGT Lite app, which you can download onto a computer, tablet or smartphone).

If you cannot contact us online or by phone, please write to:
Complaints Team, West Sussex County Council, County Hall, Chichester, West Sussex, PO19 1RG