Please use Google Chrome, Microsoft Edge or similar browser to access this website.
*There are technical difficulties with accessing certain functions via Internet Explorer *
*There are technical difficulties with accessing certain functions via Internet Explorer *
This is the Accessibility Statement for the West Sussex Connect to Support website. This website is run by West Sussex County Council.
This website should allow users to:
This website was launched on 9th April 2020 and is designed to be compliant with the international standard Web Content Accessibility Guidelines 2.1 (WCAG) – Level AA.
We are aware that there are parts of this website that are not fully accessible.
This website features ‘Google Translate’ which enables users to translate HTML content into other languages. It is only available in certain browsers such as Google Chrome.
Efforts have been made to create accessible alternatives for content that does not meet standards.
Where appropriate we may be able to deliver content to users in accordance with their needs.
Please see ‘Make a request for accessible content’ section for further details.
For information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille.
Contact details for West Sussex Council
Email: WestSussexConnectToSupport@westsussex.gov.uk
Alternatively, you can contact.
Adults’ CarePoint
Email: socialcare@westsussex.gov.uk.
Phone: 01243 642121.
NGT Text Relay: 18001 01243 642121 (available as a downloadable app for computer tablets and smartphones. Helps people with speech and hearing difficulties.)
Write to: West Sussex County Council Adults’ CarePoint, Second Floor, The Grange, County Hall, Chichester, West Sussex PO19 1RG
We aim to respond to your request within five days.
West Sussex Connect to Support will use links to navigate to content on the website. External links will open in a new window.
Where possible the action of an external link will be explained by extra description within the link text. However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.
We have provided the following definition for external links.
External links are used for content that navigates a user away from our secure platform. The following items are considered external links.
If you find any problems that are not listed within this statement, or believe we are not meeting the requirements of the accessibility regulations please contact us.
Contact details for West Sussex Council
Email: WestSussexConnectToSupport@westsussex.gov.uk or use the Feedback form on the bottom of every page.
Alternatively, you can contact.
Adults’ CarePoint
Email: socialcare@westsussex.gov.uk.
Phone: 01243 642121.
NGT Text Relay: 18001 01243 642121 (available as a downloadable app for computer tablets and smartphones. Helps people with speech and hearing difficulties.)
Write to: West Sussex County Council Adults’ CarePoint, Second Floor, The Grange, County Hall, Chichester, West Sussex PO19 1RG
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)
West Sussex County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances listed in the following section, ‘Non-accessible content’.
Whilst West Sussex County Council strives to adhere to accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
The content listed below is non-accessible for the following reasons.
This sub-section lists issues that fail the current accessibility regulations.
This sub-section lists issues that are exempt from the current accessibility regulations. For more information see following section, ‘Exemptions to the Accessibility Regulations’.
Issues with live video
Live video streams do not have captions. This does not meet WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Issues with PDFs and other documents
Older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role Value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working to fix or replace them with accessible HTML pages. See ‘What are we doing to improve accessibility?’
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Web content that is not subject to the standards referenced in this policy statement are as follows.
West Sussex County Council is fully committed to meeting all the accessibility criteria specified in the regulatory provisions. We plan to identify and fix issues in accordance with the timescales shown for each non-compliant area. Areas of this website that fail to meet these standards will have fixes prioritised according to usage data.
Since testing on our website on 19th July 2021 we have resolved the following issues:-
Outstanding issues include:-
The County Council will make continuous assessments of this website’s content and update this statement when issues have been resolved.
Our current estimation for full accessibility fixes from our website provider is no later than 31st December 2021.
This statement was prepared on 17/09/2020.
West Sussex will review this policy every year on or before September of this year.
This policy was last reviewed on 19/07/2021, by West Sussex County Council Adults' Services.