What is an appeal?

An appeal is a request for a review of a decision(s) taken by local social care officers about your eligibility to receive funded social care, your assessments, your personal budget or your support plan. It is one of a range of options for dealing with concerns or complaints.

We try to make sure that we always provide a high-quality service and sort problems out straight away wherever possible, but we know that there may be times when you are not satisfied. Our appeals process provides a simple way for you to request a review of the decision(s) and to receive a quick response.

Who can appeal?

Any adult (including carers) who:
• has been assessed as eligible to receive funded social care support
• has been assessed as not eligible to receive funded social care support or
• has had a financial assessment for the provision of care.

Can someone else appeal on my behalf?

Appeals can be made on behalf of someone meeting the above criteria by anyone who:
• is a person’s recognised representative, for example, a relative, a carer, an advocate or someone with Power of Attorney or
• is making an appeal on a person’s behalf with their consent.