The best way to get something sorted out is to talk or write to the person dealing with your service. If the matter cannot be sorted out immediately, or if you would prefer not to contact that person, you can contact their manager or the Customer Relations Team (see over the page for details). If we can sort
the problem out straight away, we will.
Looking into your complaint
We will usually try to contact you or your representative to discuss your complaint and see if we can agree a solution.
Once we have done this we will let you know what we have found out, and whether we are able to do the things you have asked us to do to solve the problem.
Still unhappy?
If you are not happy with the outcome, please let us know so that we can see if there is anything else we can do. If we are still not able to sort out your complaint in a way you are happy with, you can ask the Local Government Ombudsman to review the way we have dealt with your complaint (see over the page for details).