Who can make a comment, compliment or complaint?

Any adult who:

• is already receiving support
• we have a duty to provide support to
• might need support
• is making the complaint on your behalf, for example, a carer, relative or representative

What if I need help to make my comment, compliment or complaint?

If you need help, please contact us and we will help you find an advocacy service (someone who will act on your behalf).

You could also visit our website for more information at www.westsussex.gov.uk and type in ‘advocacy’ in our search box.

How can I complain about a registered care home or independent care provider?

First of all, ask the provider of the service for a copy of their own complaints procedure and use this. If you have tried this and it did not sort out your complaint, or if you have a problem in dealing with the provider direct, you can contact the Customer Relations Team who will try to help you.

If you arrange and pay for your own residential care or home care, the Local Government and Social Care Ombudsman may be able to give you advice or even look into your complaint. (See over the page for the contact details.)