- You cannot use your card to withdraw cash without approval from your social care worker.
- You will not be able to go overdrawn as there is no credit limit on your card.
- You cannot use your card to pay for any services that do not meet your needs as set out in your support plan.
- You cannot use your card to get cashback.
This is not a complete list. Please speak to your social care worker for more information.
Will it cost me anything?
No.
Contributing to the cost of your support
If you have been asked to pay an assessed contribution to the cost of your care, you will need to pay this into your prepaid card account by standing order.
Do you have to carry out any checks before the card is issued?
Yes. Under financial regulations we must carry out some identity checks. As we are setting up the prepaid card on your behalf, we will ask you to provide:
- proof of your identity
- proof of your address
- your National Insurance number.
What support is there to help with the card if I need it?
allpay prepaid card Customer Services are available Monday to Friday from 8am to 6pm. Call on 0330 808 0102 or 0330 123 2041. Calls will be charged at standard rates. Outside of these hours a 24-hour automated service is available.
If you would like to access your prepaid card account online, you will need to provide an email address.
If you would like more information on the alternative options for receiving a direct payment, please speak to your social care worker.