For people needing social care support
There may be times when you do not agree with the outcome of the review. We hope that if you are not happy about any part of your review, this can be dealt with during the meeting or with your local office. We will keep a record of your views as part of the review.
If you are still not satisfied, you can use the appeals process to ask us to review a decision, or you can make a complaint using the complaints procedure. A member of staff working with you will be able to give you leaflets which explain the appeals and complaints processes.
For family and friend carers
If a member of staff at Carers Support West Sussex carried out your review and you are not happy about any part of the process, we hope that this can be dealt with during the meeting or with their Carers Services Manager.
If you are still not satisfied, you can use the appeals process to ask for a review of a decision, or you can make a complaint using the complaints procedure. A member of staff working with you will be able to give you leaflets which explain the appeals and complaints processes.
If one of our social care workers carried out your review, you can use the appeals process to ask for a review of a decision, or you can make a complaint. Our member of staff will give you the relevant leaflets.