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Useful contacts

For more information about anything you have read in this booklet or to find out how social care support can help you, please contact our Adults’ CarePoint. Please see our contact details below and on the 'Contact us' page.

To see other information leaflets about our services, please visit westsussex.gov.uk and search for ‘Adults’ social care publications’, or you can contact our Adults’ CarePoint.

Adults’ CarePoint
Second Floor, The Grange, County Hall, Chichester, PO19 1RG
Phone: 01243 642121
Call using Relay UK: 18001 01243 642121 (for deaf callers from a textphone or the NGT Lite app downloaded onto a computer, tablet or smartphone)
Email: socialcare@westsussex.gov.uk
Website: westsussex.gov.uk/social-care-and-health
Online enquiry: visit the section of our website 'Contact us for adult social care support'

Age UK West Sussex, Brighton and Hove 
The Laburnum Centre, Lyon Street, Bognor Regis, West Sussex, PO21 1UX
Phone: 01903 731 800
Email: info@ageukwsbh.org.uk 
Website: ageuk.org.uk/westsussexbrightonhove

Carers Support West Sussex 
The Orchard, 1–2 Gleneagles Court, Brighton Road, Crawley, RH10 6AD
Phone: 0300 028 8888
Email: info@carerssupport.org.uk
Website: carerssupport.org.uk

Customer Relations Team
The quickest and easiest way to log your comment, compliment or complaint is online at westsussex.gov.uk/about-the-council/have-your-say/comments-suggestions-compliments-and-complaints/

Phone: 01243 777 100 (Please help us to keep this phone line for people who cannot use the internet without help, or who want general advice about the complaints process.) If you need an interpreter to help you make a complaint, please call the above number and ask to use the Telephone Interpreting Service.

Call using Relay UK: 18001 01243 777100 (for deaf callers from a textphone or the NGT Lite app downloaded onto a computer, tablet or smartphone)

If you cannot use the online form or the phone, please write to:
Customer Relations Team
West Sussex County Council
County Hall
West Sussex, PO19 1RQ

Care Quality Commission – South East
Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
Phone: 03000 616161
Website: cqc.org.uk

Carewise – care funding advice
Website: carewiseadvice.com
Phone: 0330 222 7000
Call using Relay UK: 18001 0330 222 7000 (for deaf callers from a textphone or the NGT Lite app downloaded onto a computer, tablet or smartphone)
Email: carewise@westsussex.gov.uk

Community hub
Phone: 0330 22 27980
Website: visit 'Community hub'

Department of Health and Social Care
Ministerial Correspondence and Public Enquiries Unit, 39 Victoria Street London, SW1H 0EU
Phone: 020 7210 4850
Textphone: 0207 222 2262
Fax: 0115 902 3202
Website: gov.uk/dhsc

Department for Work and Pensions
Pension Service: 0800 169 0154
Textphone: 0800 169 0254
Website: gov.uk/government/organisations/department-for-work-pensions

Disabled car badge – Blue Badge
Blue Badge Team, PO Box 859, Bognor Regis, West Sussex, PO21 9HT
Phone: 01243 777653
Call using Relay UK: 18001 01243 777653 (for deaf callers from a textphone or the NGT Lite app downloaded onto a computer, tablet or smartphone)
Email: blue.badges@westsussex.gov.uk 
Website: visit the 'Blue badge' page.

Independent Lives
Southfield House, 11 Liverpool Gardens, Worthing, West Sussex, BN11 1RY
Phone: 01903 219482
Email: info@independentlives.org
Website: independentlives.org

Library Service
Visit your local library for information about activities and support in your local community.

Local Government and Social Care Ombudsman
PO Box 4771, Coventry, CV4 0EH
Phone: 0300 061 0614
Website: lgo.org.uk/making-a-complaint

Meals on Wheels – West Sussex Health and Independent Living Support (HILS)
Phone: 0330 2000 103
Email: westsussex@hils-uk.org
Website: hils-uk.org

Mental-health social work service
Please contact our Adults’ CarePoint.

My Network
My Network aims to help people with a lifelong disability or autism to be as independent as possible in their communities. The support is provided by Network West Sussex – a group of organisations and teams working across the county, including Worthing Mencap, Dimensions, Signposts and Aldingbourne Trust.
Phone: 01243 544 607
Email: network@aldingbourne.org 
Website: aldingbournetrust.org/support-for-living.html 

Pathfinder West Sussex
Pathfinder West Sussex is a group of organisations working together to support people with mental- health needs, and their carers, to improve their mental wellbeing.
Website: pathfinderwestsussex.org.uk

NHS Sussex
Wicker House, High Street, Worthing, BN11 1DJ
Phone: 0800 433 4545
Email: sxcb.contactus@nhs.net
Website: sussex.ics.nhs.uk

Prevention assessment team
You can contact the team Monday to Friday from 9am to 5pm.
Phone: 0330 222 4222
Email: prevention@westsussex.gov.uk

Wellbeing hubs
For the contact details for your local wellbeing hub, please visit westsussexwellbeing.org.uk or contact our Adults’ CarePoint.

West Sussex Connect to Support
A website for providing information and advice about a range of ways to help people live independently. Visit westsussexconnecttosupport.org.

Young Carers Service
Phone: 01903 270300
Call using Relay UK: 18001 01903 270300 (for deaf callers from a textphone or the NGT Lite app downloaded onto a computer, tablet or smartphone)
Email: youngcarers@westsussex.gov.uk
Website: westsussex.gov.uk/youngcarers

Last updated: 31 January 2024