When you have found a suitable domiciliary care provider, arrange an appointment for them to visit to make sure you are satisfied with everything they are offering. It may be helpful to have someone with you at the appointment, such as a relative or friend.
Things you may want to consider or ask about include:
- Reliability – Will it be the same person coming to help me? Will I be told if it is a different person or a different time that they are coming?
- Competence – What training have the staff received? Can they help me with medication or with exercises that my doctor has recommended? Can I have a copy of your last CQC Inspection Report?
- Security – Will staff be in uniform and have identity cards? Do you have public liability and employer’s liability insurance?
- Checking that I am satisfied – How will you ensure the service meets my individual needs and preferences? What notice do I have to give to cancel a visit or the whole service? How do I raise any concerns and how will you deal with them?
- Costs – What does an hour’s visit cost? Is it different at any time such as weekends or Bank Holidays? Is there a minimum time or cost that I am committed? How do I pay for the services, will you send me a bill?
When you choose your care provider they must give you, by law, their customer (or service user) pack, which will include details of what you and they have agreed, how you can make changes to the services you receive, and what to do if you are not satisfied with their service.
The care provider will also need to check, at least twice a year, that you are satisfied with the services you receive, and they will review your service with you.