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You may need some help to say what you want. An advocate can help you do this.
If you think it will be difficult for you to be involved in decisions about your health or social care, then think if you know somebody who can help you.
It does not need to be a family member; it can be a close friend.
If there is nobody able to help you at the moment, then try and tell the social care worker or health care worker that you need help to get involved.
Healthwatch West Sussex provides a free and independent health complaints advocacy service, which helps local people explore options for getting their voice heard when they feel something has gone wrong with their health service.
Advocates support local people to explore their complaint options and can provide practical assistance, ranging from help in writing a complaint letter, attending a resolution meeting, and putting your complaint to the Health Service Ombudsman.
You can find out more on the Healthwatch West Sussex Website, which also has a range of self-help material and guides.
You can contact this service on:
Phone: 0300 012 0122
If you have great difficulty being involved in planning your social care support, and do not have someone else to represent you, West Sussex County Council (WSCC) and its partnership organisations must under the Care Act provide you with an (ICAA).
Independent Care Act Advocates can help you:
An Independent Care Act Advocate can:
The Independent Care Act Advocacy Service is provided by a partnership organisation. Referrals to the ICAA service are made through your social care worker or health care worker.
If you are a social care professional working for an organisation external to West Sussex County Council you can make a referral for an individual using the online form.
You can contact Adults’ CarePoint for more information.
Online: online enquiry form
Phone: 01243 642121
NGT Text Relay: 18001 01243 642121 (Helps people with hearing and speech difficulties communicate over the phone. Available as a downloadable app for computer tablets and smartphones.)
The IMCA service is provided by POhWER, you can find out more on the POhWER website.
The Independent mental capacity advocacy (IMCA) service helps you if you:
The IMCA service can support you in the following situations:
Referrals to the IMCA service are made through your social care worker or health care worker.
The (IMHA) service is provided by Mind, you can find out more on the Mind website. Mind provides two types of advocacy.
Independent Mental Health Advocacy helps you if you:
Referrals to the IMHA service can be made by yourself or by asking somebody directly involved with your care and treatment to do this with your permission.
Contact the IMHA Service Central Office on
Phone: 01273 666950
If you have a learning disability, an autistic spectrum condition, a physical or sensory impairment or an acquired brain injury this service may help you.
An advocate will work with you to build confidence and speak out about personal issues
You can find out more about advocacy services provided by Impact Initiative on the Adults - Impact Initiatives website.
Contact the Impact advocacy service on
Phone: 01903 730044
You can get support if you
You can find out more about community advocacy on the Mind - Community Advocacy website.
Contact the Mental Health Community Advocacy Service on
Phone: 01273 666950